Reading: Training Effectiveness: The Case of Quality and Food Safety Training at ABC Company

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Training Effectiveness: The Case of Quality and Food Safety Training at ABC Company

Authors:

G.R.V.C. Nissanka ,

University of Colombo, LK
About G.R.V.C.
Faculty of Management & Finance
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Kumudinei Dissanayake

University of Colombo, LK
About Kumudinei
Faculty of Management & Finance
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Abstract

In light of the evidence on ineffectiveness of existing quality and food safety trainings at the ABC company, this study explored the reasons and possible actions for improving the effectiveness of the training programs. The study was designed to cover the entire training process of quality and food safety in a 360 degrees evaluation with the use of the Kirkpatrick’s training evaluation model. The data were gathered from the trainees, trainers, department heads and the human resource department by means of a questionnaire survey and structured interviews. The study covered 65 respondents altogether. The results show the existence of significant gaps in all the steps of the training process of quality and food safety. The gaps are lying in the processes of training needs identification, establishing the training objectives, selecting the training methods, arranging the trainings and evaluating the performances of the trained people. These deficiencies were triggered by the non-availability of a comprehensive training management protocol in ABC Company. It is implied that the identification of training and development as a subsystem would reduce the ineffectiveness of the quality and food safety trainings of the company.

How to Cite: Nissanka, G. R. V. C., & Dissanayake, K. (2019). Training Effectiveness: The Case of Quality and Food Safety Training at ABC Company. Colombo Journal of Multi-disciplinary Research, 4(1), 57–100. DOI: http://doi.org/10.4038/cjmr.v4i1.37
Published on 01 Nov 2019.
Peer Reviewed

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